Privacy Policy

1. Data Controller

This website (mercafly.com) is operated by MERCAFLY LIMITED. MERCAFLY LIMITED is the data controller responsible for your personal data collected through this website.

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@mercafly.com.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information – name, company name, email address, and any other details you voluntarily provide through our contact form or email correspondence.
• Usage data – information about how you use this website, including pages visited, time spent, referring URLs, browser type, and IP address.
• Communications – records of correspondence when you contact us, including support and inquiry emails.

3. How We Use Your Data

We use your personal data for the following purposes:

• To respond to your enquiries and provide our Services.
• To process and manage service agreements, subscriptions, and project engagements.
• To improve and maintain this website and our Service offerings.
• To send relevant service updates or marketing communications where you have given consent or where we have a legitimate interest to do so.
• To comply with applicable legal obligations.

4. Legal Basis for Processing

We process your personal data on the following legal bases: (a) your consent where applicable; (b) performance of a contract or pre-contractual steps at your request; (c) our legitimate interests in operating and improving our business; and (d) compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers (e.g., hosting, analytics, email) who process data on our behalf under appropriate data processing agreements. We may also disclose data where required by law or to protect the rights of MERCAFLY LIMITED.

6. Cookies

This website may use cookies and similar tracking technologies to enhance your experience and collect usage data. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the website.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions and correspondence are typically retained for up to 3 years.

8. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing activities. To exercise any of these rights, contact us at hello@mercafly.com. We will respond within the timeframe required by applicable law.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of data transmitted to us.

10. International Transfers

Your personal data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure adequate safeguards are in place in accordance with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

12. Contact Us

For any privacy-related questions or requests, please contact MERCAFLY LIMITED at:

MERCAFLY LIMITED
hello@mercafly.com